Buying online: what security for cyberconsumer?
Several reasons can explain this success: attractive prices, better structuring of offerings, improved usability of online sites ...
Among them, the adoption of Law on Confidence in the Digital Economy (LCEN) of 21 June 2004 deserves to be underlined: by clarifying the conditions for buying online and strengthening the rights of the E, the LCEN offers certainty decisive in favor of the buyer online.
1 - Safety when the contract was
2 - The security for the performance of the service
3 - The security upon payment of the transaction
Author: Sulliman Omarjee, Legal (Analysis)
Published: Monday, June 4, 2007.
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A majority of e-tailers do not know the rules of e-commerce
While shopping on the Web are soaring, a British study said that e-tailers know poorly laws governing this business.
But now, all is not rosy for e-tailers and online shoppers who according to a study by the OFT ( Office of Fair Trading ) know little of e-commerce laws. According to the document, 28% of customers surveyed were not aware of the right to cancel the order ... And 29% of respondents did not know or obtain the information.
The OFT estimates that more effectively compare products on the net buyers could save between 150 and 240 million pounds annually ....
25-06-2007
Auteur : Arnaud Dimberton
Surtout lire : "consumer protection" Office of Fair Trading :
www.oft.gov.uk
Internet Shopping
The laws protecting online shoppers
The regulations giving online shoppers additional rights derive from European Directives. These laws appear broadly fit for purpose at present. We did, however, identify a number of areas where they may need to be revised to take account of how internet shopping is evolving. We have brought these to the attention of the European Commission, who are currently reviewing how they might need to be Improved.
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laws protecting online shoppers
Regulations giving online shoppers additional rights arising from EU directives. These laws appear broadly appropriate at present. We have, however, identified a number of areas where they may need to be revised to take account of how online shopping is evolving. We have brought to the attention European Commission , which are currently reviewing how they might need to be améliorées.
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The internet is a network of linked computers enabling millions of people to communicate and search for information, as well as sell and buy products. In the UK, internet access and usage has grown rapidly in the last decade, driven in part by the take up of broadband. Internet shopping has grown at a similar rate.
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L'Internet est un réseau d'ordinateurs reliés permettant des millions de personnes de communiquer Et la recherche d'information, ainsi que de vendre et acheter des produits. Au Royaume-Uni, l'accès à Internet et D'utilisation a connu une croissance rapide dans la dernière décennie, impulsée en partie par l'adoption de la large bande. Achat sur l'Internet a crû à un rythme similaire.
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Although internet sales have been increasing for years, this does not necessarily mean that they are growing as much as they might. There are many reasons why businesses and shoppers might not want to use the internet to buy and sell, including lack of internet access, products not being appropriate, or simply no desire to use it. However, we also found that some were being deterred Concerns about by using The Internet as a retail channel, and although Many People Were Willing to shop online, MOST HAD Fears about doing so.
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While Internet sales have increased over the years, this does not necessarily mean that they are really like they could be. There are many reasons why companies and buyers may not want to use the Internet to buy and sell , including lack of internet access, products not being the case, or simply not want use.
However, we also found that some were discouraged by concerns about the use of Internet as a retail channel, and although many people were willing to buy online, most had fears about do.
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SECURITY AND PRIVACY: RISKS AND PROTECTIONS
Consumers and Businesses fear MOST Risks to payment security and privacy from e-commerce, goal MOST stakeholders regarded Their Concerns Were disproportionate. Some Of The dangers associated with Internet shopping Commonly May Be more a result of data lost offline or through general internet usage, rather than the result of having shopped online.
While consumers may primarily be concerned about security and privacy, they mainly experience conventional problems associated with distance selling. It was difficult accurately to compare their responses with the experience of shopping through other channels, but our data on complaints suggests that the volume of consumer complaints does not appear unusual when compared to other distance selling channels, and that the types of complaints match those for mail order.
As well as addressing the issues we identified, we need to look ahead to new developments. The backdrop to internet shopping is changing at a dizzying pace , with developments such as mobile phone commerce , targeted advertising, digital delivery and Web 2.0. Furthermore, the law and its enforcement are evolving, with possible changes from a review by the European Commission; the introduction of the Consumer Protection Co-operation Regime and the Consumer Protection from Unfair Trading Regulations; as well as the establishment of the Local Better Regulation Office.
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De sécurité et de protection de la vie privée: les risques et les protections
Les consommateurs et les entreprises craignent le plus les risques pour la sécurité payments and confidentiality of e-commerce, but most players felt their concerns were disproportionate.
Some of these hazards commonly associated with online shopping is perhaps more due to the loss of data or offline through the use of the Internet, rather than the result of having purchased online.
While consumers may be primarily concerned about security and privacy, they mostly had the experience of the traditional problems related to distance selling. It was difficult to accurately compare their responses to the experience of selling and buying through other channels, but our analysis of complaint data suggests that the volume of consumer complaints does not seem unusual when compared to other distance selling channels, and types of complaints are consistent with those of mail order.
In addition to addressing the issues we identified, we look forward to new developments.
The background of Internet commerce is changing at a dizzying pace, with developments such as trade on the phone Mobile , targeted advertising, digital distribution and Web 2.0.
In addition, the Act and its implementation are evolving, with changes possible from a review by the Commission European Council, the introduction of the Consumer Protection Cooperation From the regime and the Consumer Protection Regulations Unfair Commercial and the establishment of the Office of improved local regulations.
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Confidence in online shopping continues to grow with the highest rise among young people. "With 16 billion euros for e-commerce standard, if one adds online content (ads, games, music, news ...) and financial services (credit, online trading) is a turnover of 19 to 20 billion euro has made the French market for e-commerce and online services in 2007, "
Paris, January 15, 2008: Barometer ACSEL of e-commerce:
Author: Henry Maublanc, President ACSEL
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